Support
How can we help?
Official support for the Shift Hoops basketball training app. For the fastest response, include the email address on your Shift Hoops account and a short description of what happened.
Contact
Email us at support@shifthoops.com.
Include your device model, app version if available, and any drill or workout name related to the issue.
Account help
We can help with sign-in issues, parent consent, subscription questions, privacy requests, and account deletion.
We can help with
- Account access and sign-in issues.
- Subscription or billing questions.
- Parent consent and under-13 account approval.
- Bug reports, workout issues, video uploads, and app performance problems.
- Privacy questions, account deletion requests, and data access requests.
Before you email
If you are reporting a workout, recording, or feedback issue, send the drill name, what you expected to happen, and what actually happened. Screenshots or screen recordings can help when available.
Legal
Review the Privacy Policy and Terms of Use.